Privacy Policy
The City Painting
Effective Date: February 3, 2026
Important Notice Regarding Text Messaging Data
The City Painting LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. [cite: 48, 49] All text messaging originator opt-in data is kept strictly confidential. [cite: 49]
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, physical address [cite: 50, 51]
- Payment information when you make a purchase or request a quote [cite: 51]
- Opt-in records and timestamps for all communication channels (SMS, email, etc.) [cite: 51]
Non-Personal Information:
- IP address, browser type, device information [cite: 52]
- Website usage patterns and analytics [cite: 52]
- Cookies and similar technologies [cite: 52]
Customer Communication:
- Records of inquiries and service requests [cite: 53]
- Appointment details and preferences [cite: 53]
- Service history and feedback [cite: 53]
2. How We Use Your Information
We use collected data for:
- Providing and improving our services [cite: 54, 55]
- Processing transactions and payments [cite: 55]
- Communicating with you about your inquiries, appointments, and promotions [cite: 55]
- Enhancing website functionality and user experience [cite: 55]
- Ensuring security and fraud prevention [cite: 55]
- Maintaining records of your communication preferences and consent [cite: 55]
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates. [cite: 56]
Opt-In & Consent:
- You will only receive messages if you have explicitly opted in [cite: 57, 58]
- We maintain timestamped records of all opt-in actions [cite: 58]
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws [cite: 58]
Opt-Out Instructions:
- You can cancel SMS notifications at any time by replying "STOP" [cite: 58, 59]
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in [cite: 59]
- All opt-out requests are processed immediately [cite: 59]
Message Frequency & Content:
- Message frequency varies based on your interactions with our business [cite: 60]
- Messages will be directly related to the services you have requested [cite: 60]
- We do not send promotional content without specific consent [cite: 60]
Help & Support:
- Reply "HELP" for assistance or contact us at info@thecitypainting.com [cite: 61]
- Customer support is available during regular business hours [cite: 61]
Carrier Information:
- Standard message and data rates may apply [cite: 62, 63]
- Carriers are not liable for delayed or undelivered messages [cite: 63]
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers [cite: 63]
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. [cite: 64] Information sharing to subcontractors in support services, such as customer service, is permitted. [cite: 64, 65] All other use case categories exclude text messaging originator opt-in data and consent; [cite: 65, 66] this information will not be shared with any third parties. [cite: 66]
We implement strict data protection measures to safeguard your SMS opt-in information and consent records. [cite: 66]
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. [cite: 67, 68] We may share information with:
Service Providers:
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) [cite: 68, 69]
- SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive [cite: 69]
- All service providers are contractually obligated to maintain confidentiality and security [cite: 69]
Legal Compliance:
- If required by law, legal process, or to protect our rights [cite: 70]
- In response to valid law enforcement requests or court orders [cite: 70]
Business Transfers:
- In case of mergers, acquisitions, or sale of assets [cite: 71]
- In such cases, your data remains protected under the terms of this policy [cite: 71]
All the above categories exclude text messaging originator opt-in data and consent; [cite: 71, 72] this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. [cite: 72]
5. Data Security
We implement and maintain reasonable security measures to protect your personal information: [cite: 73]
- Encryption of sensitive data in transit and at rest [cite: 73, 74]
- Secure access controls and authentication mechanisms [cite: 74]
- Regular security assessments and updates [cite: 74]
- Employee training on data protection [cite: 74]
- Breach notification protocols in accordance with applicable laws [cite: 74]
- Secure backup systems and disaster recovery procedures [cite: 74]
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. [cite: 74, 75] We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security. [cite: 75]
6. Cookies & Tracking Technologies
We use cookies and similar technologies to: [cite: 76]
- Analyze site traffic and user behavior [cite: 76, 77]
- Remember your preferences [cite: 77]
- Improve website functionality and user experience [cite: 77]
- Measure the effectiveness of our services [cite: 77]
You may control cookies through your browser settings. [cite: 78] Disabling cookies may limit your ability to use certain features of our website. [cite: 78]
7. Your Rights & Choices
You have the right to: [cite: 79]
- Access, update, or delete your personal information [cite: 79, 80]
- Opt-out of marketing emails by clicking "unsubscribe" in our emails [cite: 80]
- Opt-out of SMS messages by replying "STOP" [cite: 80]
- Request information on how we process your data [cite: 80]
- Withdraw consent at any time for future communications [cite: 80]
- Lodge a complaint with a supervisory authority if you believe your rights have been violated [cite: 80]
To exercise these rights, please contact us using the information in Section 10. [cite: 81]
8. Third-Party Links
Our website may contain links to third-party websites. [cite: 82, 83] We are not responsible for their privacy practices and encourage you to review their policies. [cite: 83, 84] This privacy policy applies only to information collected by The City Painting. [cite: 84]
9. Changes to This Privacy Policy
We may update this policy periodically. [cite: 85, 86] The latest version will always be available on our website with the effective date. [cite: 86, 87] For significant changes, we will notify you by email or through a notice on our website. [cite: 87]
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at: [cite: 88]
The City Painting LLC
Address: 6216 Lynwood Dr, Forest Park, GA 30297 [cite: 176]
Phone: (770) 830-3083 [cite: 88]
Email: info@thecitypainting.com [cite: 89]
Website: https://thecitypainting.com/ [cite: 89]
By using our website and services, you consent to this Privacy Policy.